Dr. Sourav Sir’s Classes operates the ISI MSQE mobile application, referred to in this Privacy Policy as the “App.”

ISI MSQE is an independent educational preparation application intended to provide classes, study resources, recorded lectures, tests, notifications and student-support services. The App is not an official application of, affiliated with or endorsed by the Indian Statistical Institute.

1. Information We May Collect

Depending on the features used by a student, we may collect the following information:

• Name

• Email address

• Mobile telephone number

• Account or user ID

• Profile and registration information

• Course enrolment information

• Learning progress and test activity

• Questions, messages and support requests

• Device information

• App version and operating-system information

• Crash reports, diagnostic information and app-performance data

• Payment or transaction confirmation details, where applicable

Full debit-card, credit-card, UPI PIN or bank-account credentials are not stored directly by Dr. Sourav Sir’s Classes. Payments, where available, may be processed by authorised third-party payment service providers.

2. How We Use Information

We may use collected information to:

• Create and maintain student accounts

• Authenticate users and provide login access

• Provide purchased or enrolled courses

• Deliver classes, videos, notes, tests and study resources

• Track course and test progress

• Send educational, administrative or service-related notifications

• Respond to enquiries and provide student support

• Process and verify enrolments or transactions

• Improve the functionality, security and performance of the App

• Diagnose technical errors and prevent misuse

• Comply with applicable legal and regulatory obligations

3. Information Collected Automatically

Certain technical information may be collected automatically when the App is used, including device type, operating system, application version, IP address, crash information, diagnostic data and information regarding interaction with App features.

This information may be processed through hosting, analytics, notification, crash-reporting or security service providers used to operate and improve the App.

4. Third-Party Services

The App may use third-party services for functions such as:

• Application hosting

• Authentication

• Cloud storage

• Analytics

• Crash reporting

• Push notifications

• Video delivery

• Payment processing

• Customer support

• Communication through external applications or websites

These third-party services may process certain information according to their respective privacy policies.

Links to external services, including websites, video platforms, payment providers or communication applications, may take users outside the ISI MSQE App. Dr. Sourav Sir’s Classes is not responsible for the privacy practices of independently operated third-party services.

5. Data Sharing

We do not sell students’ personal information.

Information may be shared only:

• With service providers necessary to operate the App

• With payment processors for completing transactions

• When a user requests or authorises the sharing

• To protect the rights, security or property of users or the business

• When required by law, court order or a competent authority

Service providers are expected to use information only for the purposes for which it is provided.

6. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.

However, no internet transmission, server or electronic-storage method can be guaranteed to be completely secure.

7. Data Retention

Personal information may be retained for as long as necessary to:

• Provide the App and educational services

• Maintain the student’s account

• Fulfil contractual and payment obligations

• Resolve disputes

• Prevent misuse

• Comply with accounting, taxation or legal requirements

Information that is no longer required may be deleted or anonymised, subject to applicable legal obligations.

8. Account and Data Deletion

Users may request access, correction or deletion of their personal information and account by contacting:

souravsirclasses@gmail.com

The request should include the registered name, email address or telephone number associated with the account.

Before processing a request, we may need to verify the identity of the requesting user. Certain information may be retained where required by law, for fraud prevention, dispute resolution or legitimate record-keeping purposes.

9. Privacy Policy

The ISI MSQE App is designed primarily for university-level and postgraduate entrance-examination learners.

The App is not directed towards young children. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes that a child has provided personal information without proper permission may contact us to request its removal.

10. Notifications and Communications

Users may receive service-related communications concerning:

• Login and account activity

• Classes and schedules

• Course updates

• Tests and assignments

• Enrolment or payment confirmation

• Technical or customer support

Users may manage optional notifications through their device settings where such controls are available.

11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in the App, services, legal requirements or data practices.

The revised policy will be published on this webpage with an updated revision date. Users are encouraged to review this page periodically.

12. Contact Us

For privacy questions, data-access requests or deletion requests, contact:

Dr. Sourav Sir’s Classes
App: ISI MSQE
Email: souravsirclasses@gmail.com
Website: www.souravsirclasses.com